Payment Policy

Welcome to Veantex !

These Billing Terms and Conditions explain how Veantex ("we," "our," "us") processes orders and payments within the United States and Italy. By placing an order with us, you agree to the following terms.

Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • MasterCard
  • Shop Pay
  • Visa
  • Venmo
  • PayPal

Billing Information

Accuracy: You agree to provide accurate, complete, and up-to-date billing and account information for all transactions. Please ensure that your email address and payment details are current so we can complete your orders and communicate with you effectively.

Order Confirmation and Invoicing

  • Order Confirmation: After placing your order, you will receive a confirmation email with details about the purchased items, shipping method, and billing information. This email serves as your receipt.
  • Invoice: An invoice will be included with your shipment, showing all charges, including any applicable shipping fees and discounts.

Payment Processing

  • Authorization: By submitting your payment information, you authorize us to charge the total amount to your selected payment method. All transactions are subject to authorization and fraud prevention measures.
  • Failed Transactions: If a transaction fails or is declined, we will notify you by email. You will need to provide an alternative payment method to complete your purchase.

Disputes and Chargebacks

  • Dispute Resolution: If you have any issues with your order, please contact our customer service team at info@veantex.com . We're committed to resolving any concerns quickly to ensure your satisfaction.
  • Chargebacks: Unauthorized chargebacks will be thoroughly reviewed. If a chargeback is found to be unjustified, you will be responsible for repaying the chargeback amount along with any related fees.

Need Assistance?

If you have any questions or need help during checkout, we're here for you!

Customer Service Hours: Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to emails within 1-2 business days.